Answers to common questions. Don't see yours? Contact support.
Unused included alerts carry over, up to 3 months' worth ($15). If you switch from monthly to annual, the annual plan starts when the month you’ve already paid for ends, and the monthly plan stops then — you never pay for both. Charges appear on your card as USERALERTX.COM, and every payment, refund and alert charge is listed under Billing history on your account screen. See Terms for refunds.
Once your text number is verified, it can't be changed from the account screen — that protects your alerts from going to the wrong phone. Contact support to have your account cleared, then add the new number on your account screen and reply START to the verification text. If your current number was never verified, you can change it yourself (up to 3 times).
If you're on the $5/mo plan, you can cancel it any time from your account screen — that stops future charges right away, and your account and any remaining balance stay as-is. If you want your account fully removed instead, email support.
Yes. Once your email and text number are both verified, your account screen has a Send a text box. Type a message and it's sent to your phone exactly like a real alert (it counts toward your texts).
No. When you sign in with the code from your email, check Trust this device for 30 days (or, if you signed in with the email link, tap Trust this device on your account screen). That device then stays signed in for 30 days with no sign-in email. After 30 days, or on a device you didn't trust, you'll get a sign-in email again — check the box again each time you sign in if you want to be remembered. Even on a trusted device, changes to your email, phone number, API key or billing still ask for a code from your email. Don't trust a shared or public computer.
The name shown at the top of the conversation is your phone's contact name, so yes. If you saved our contact card (the Download UserAlertX contact card link on your account screen), open that contact on your phone and rename it to anything you like, such as "Server alerts". The UserAlertX: line at the start of each message can't be changed: phone carriers require every text to include the sender's name and how to opt out.
A carrier-restricted alert is one that mentions a topic phone carriers don't allow in text messages at all, even when you're sending an alert to yourself: anything about stocks, trading or crypto, loans or debt, cannabis, tobacco or alcohol, firearms, gambling, and adult content. Before an alert goes out by text, UserAlertX checks it. If it falls into one of those categories, the full alert is emailed to the address on your account, and your phone only gets a short notice telling you to check your email. Nothing is lost, and the check never changes what you receive by email. It errs on the careful side, so an everyday alert can occasionally be sent to email too — if that keeps happening for an alert that isn't about any of these topics, let us know. You can also send any alert straight to email by setting your delivery method to Email on your account screen. The full list and how to get these alerts by email: What can't be sent by text.